Important information – Please read carefully, as it will help ensure that your expectations are met and that our commitment to you is within our control.

The website www.golftours.com is owned and operated by Golf Travel Group Ltd. (“we” or “us”), which is registered with company number 09924450 and has its registered office at Old Sorting House, 46 Essex Road, London, N1 8LN. The booking conditions which apply to your booking will vary depending on the type of golf break you decide to book.

 

Golf Course and Playing Policies

 

Tee Times

We do everything possible to confirm your requested tee times; however, hotels/golf courses do reserve the right to alter preferred tee times. If for any reason your tee times should not be available, as part of our service we will offer you the nearest possible alternative. Tee times are usually based on playing in four-balls, and therefore you may be paired up with other golfers on the day. Resort courses are usually very busy in the high season, and you should expect between a 4 and 4.5 hour round as a reasonable pace of play, although this can be slower in extremely busy times. We cannot be held responsible for slow play on a golf course.

 

Playing Conditions

Although the standard of golf courses are inspected on a regular basis, their actual playing condition may vary from time to time. Course maintenance happens from time to time and often will be scheduled at short notice, depending on weather, which means that we are not always made aware of when this will occur. Equally, in particularly dry spells, when there are water bans in place, fairways and greens may be burnt and not in the best of playing conditions. Events such as these are out of our control, and golftours.com cannot be held responsible for the condition of the course during your break.

 

Handicap Certificates

Some hotels/golf courses will require handicap certificates before accepting visitors. We will endeavour to advise you at the time of booking and by stating it on your booking confirmation. Whilst a certificate of playing ability is not essential on all courses, the appropriate golfing etiquette and knowledge of golfing rules is expected, and each hotel/golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/or knowledge. golftours.com cannot be held responsible in these circumstances.

 

Dress Code

Appropriate dress and footwear should be worn at all times on the course and in the clubhouse (as per the information included in your confirmation). Certain hotels require a dress code for dinner, and this will be advised at the time of booking and in the extra notes on your booking confirmation. golftours.com cannot accept any responsibility for any ruling by the hotel/golf course if you or any of your group is unable to play or dine due to inappropriate attire.

 

Behaviour

When you book with golftours.com, you automatically accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid directly at the time to the hotel. We expect all our clients to have consideration for other people. If, in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we or the supplier in question are entitled, without prior notice, to terminate the break of the person(s) concerned. No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination.

 

Inclement Weather Policy

As adverse weather is inevitable, hotels and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion.

• Prior to arrival date: Details of each golf course’s inclement weather policy are available from our sales team. No refunds are available under any circumstance for cancellations made due to course closure.
• During your golf holiday: Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing winter golf. If you are unable to play golf on your holiday due to course closure, we will, without guarantee and at the supplier’s discretion, try and obtain a partial refund or green fee vouchers for the golf element of the trip. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the hotel and golf course and are final.

 

Section 1: Hotel Bookings Only

 

UK & European Hotel Bookings

This is where you book hotel accommodation with golf where the golf element forms part of the hotel’s facilities (e.g., the hotel has its own golf course). In arranging these bookings, golftours.com acts as an agent for the hotel and arranges for you to enter into a contract with the hotel.

 

Individually Made Bookings

If you have booked your travel arrangements separately (e.g., a flight directly with an airline and a hotel through an accommodation booking website), these are unlikely to have any financial or legal protection under the 2018 Package Travel Regulations. You might have certain protections for the individual services through travel insurance or credit/debit card booking. Please check with your providers.

 

Linked Travel Arrangement

This only has financial protection at a lower level than a package holiday. This protection only covers the insolvency of the company arranging the sale of the services making up the linked travel arrangement (i.e., Online or High Street Travel Agent) and does not protect you from the failure of the companies actually supplying your travel arrangements.

 

Section 2: Applicable to Every Booking Made Through golftours.com

 

Accuracy

All reasonable effort has been made to ensure the accuracy of the information (including prices) on our website www.golftours.com, our email newsletters, our quotes, and in any promotional material. Changes and errors occasionally can occur. We will always confirm the details of your chosen break (including the price) at the time you confirm your booking.

 

Price and Payment

We reserve the right to alter the price of any golf holiday. We will advise you of the current price of the golf holiday before any booking or payment.

• Deposit: A non-refundable deposit of:
  • National booking – $50.00 per person
  • International booking – $150.00 per person must be paid at the time of the booking.
• Balance Due Date: The balance of the price of your holiday must be paid no later than 16 weeks for all bookings. Bookings made within 16 weeks must be paid in full at the time of booking.
• Failure to Pay: If the balance is not paid by the Balance Due Date, we reserve the right to cancel your booking and retain your deposit paid. Cancellation costs of up to 100% may apply.

 

Payment Methods

Payments can be made using both debit and credit cards (MasterCard, Visa) over the telephone or via bank transfers. There are no surcharges for using personal debit or credit cards.

 

Booking and Confirmation of Booking

You must be 18 years or over to make a booking, and all bookings are subject to availability.

• A contract between you and golftours.com (for Package Bookings) or between you and the hotel (for Hotel Bookings) will only exist when we issue the booking confirmation.
• Please check the booking confirmation carefully as soon as you receive it, paying special attention to the room type and tee times. Please contact us within 72 hours of receiving the booking confirmation if any information appears to be incorrect or incomplete.

 

Group Bookings

Where your booking is for more than one person, the lead name will be responsible for the entire booking, guaranteeing they have the authority to accept these Booking Conditions. The lead name is responsible for making all payments and informing all members of the party of the booking details.

 

If you have a Complaint

If you have a complaint or experience any problems during your holiday, please inform the hotel or supplier concerned as soon as possible to allow them to put things right.

If the matter cannot be resolved locally, please contact golftours.com by emailing [email protected] to allow us to assist on your behalf. Failure to follow this procedure may affect your rights.

 

Insurance

We consider adequate travel insurance to be essential. It is a condition of our contract with you that you have suitable insurance cover for the travel arrangements you have booked with us and any activities you expect to take part in. You must ensure that any policy you purchase covers, as a minimum, the cost of cancellation by you and the full costs that could be incurred in the event of you suffering an accident or illness (including repatriation).

 

Special Requests and Medical Issues

Any special requests must be advised to us at the time of booking. We cannot guarantee any special requests. If you or any member of your party has any medical issue or disability that may require assistance, please tell us before you book.

 

Delays

We cannot accept liability for any delays due to arrangements you make for air travel or any other transportation not booked with us.

 

Unavoidable and Extraordinary Circumstances

“Unavoidable and extraordinary circumstances” means that we will not be liable or pay you compensation if any obligations to you are affected by any event which we or the supplier(s) could not, even with all due care, foresee or avoid. Such events may include: war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics, and the act of any government.

 

Taxes/Local Charges and Resort Fees

Certain countries/cities/airports/hotels impose additional taxes and charges such as departure, tourist or city tax, facility fee, or compulsory resort fees. These additional fees are payable directly to your accommodation or local authorities and are your sole responsibility.

 

Accommodation Ratings and Standards

Star ratings are used to symbolise the overall quality and level of standards. However, as there is no uniform and consistent method, the rating displayed is only an opinion and should only be used as a guide. We cannot guarantee the accuracy of any ratings given.

 

Building Work

From time to time, maintenance, renovation or refurbishment, and its associated noise are unavoidable at a hotel/accommodation. If we are notified of such works, we will inform you before you make your booking.

 

Section 3: Package Bookings only

A package holiday is a combination of at least two different types of travel services, which are listed below:

• transport (such as a flight, coach or train but not transfers from an airport)
• accommodation (such as a hotel, villa or apartment)
• car rental
• a tourist service (where this is a significant part of the holiday)

 

Your Contract with us

When you make a Package Booking with us, your contract will be with golftours.com. Please note that if flights are booked through an independent flight supplier, your contract will be with the third-party travel provider and not with golftours.com.

 

Price

After your booking is confirmed, we may vary the price of your holiday directly as a consequence of variations in the cost of fuel or other power sources, the level of taxes or fees imposed by third parties, and the exchange rates applied to your holiday. No price variation will be made less than 20 days before the start of your break.

 

Cancellations/Amendments by You

The person who originally booked the holiday (the lead name) must notify us in writing by email or post.

• Cancellation Fee: If you cancel or reduce the number in your group, you will be charged a cancellation fee reflecting the losses and costs we incur, which may be up to an amount equal to the balance of the price of your holiday.
• Transfer: We may facilitate a transfer of your booking to another person provided that we receive 7 days notice prior to the departure date.

 

Cancellations/Amendments by Us

We reserve the right to make changes, correct errors, and cancel confirmed bookings. We will not cancel your booking after the Balance Due Date, except due to Unavoidable and Extraordinary Circumstances or failure by you to pay.

• Significant Change: If we make a “significant change” to your holiday, we will offer you the choice of:
  • Accepting the changed arrangements (with a price reduction if appropriate).
  • Purchasing an alternative holiday from us (with a refund of the price difference if the alternative is cheaper).
  • Cancelling, in which case you will receive a full refund of all monies you have paid to us.

 

Our Liability to You

We will not be liable to pay compensation if the lack of conformity claimed is attributable to you, to a third party unconnected with the provision of the services, or due to Unavoidable and Extraordinary Circumstances. We will still provide you with prompt assistance if you are in difficulty.

 

Passports, Visas and Health

It is your responsibility to ensure that you have the correct travel documentation for your destination. We do not accept any liability if you are refused transportation or entry into any country due to your failure to carry correct documentation.

 

Changes to These Terms

We reserve the right to change, amend, update and/or modify these Terms of Use from time to time. You are required to agree to them, so please check back here to stay up to date.